Privacy Policy

JTENK GROUP COMPANY LIMITED values the privacy of visitors, customers, suppliers, and partners. This Privacy Policy explains how information may be collected, used, protected, and managed through our website and related communications.

By using this website, submitting a form, requesting a quotation, or contacting our business, you acknowledge that your information may be handled in accordance with this policy.

This policy applies to information submitted through our website, including contact forms, quote requests, enquiry forms, email communication, and other interactions connected to our services and operations.

1. Information We May Collect

Depending on how a visitor interacts with the website, JTENK may collect information such as:

• Name, company name, job title, and business contact details
• Email address, telephone number, and shipping or business location details
• Information submitted through contact forms, request-a-quote forms, and enquiry forms
• Order-related or procurement-related details provided voluntarily by the user
• Website usage data, browser information, device information, and technical interaction data
• Communication records relating to enquiries, quotations, support, or commercial discussions

2. How Information May Be Used

Information collected through the website or direct communication may be used for business and operational purposes such as:

• Responding to product enquiries, quote requests, and support messages
• Communicating with buyers, suppliers, partners, or prospective customers
• Providing information about products, services, compliance requirements, and logistics support
• Managing transactions, order discussions, documentation needs, and service follow-up
• Improving website usability, customer service, and digital performance
• Maintaining records for internal business, legal, administrative, or security purposes

JTENK may also use business contact information to follow up on a quotation, confirm product requirements, or communicate regarding ongoing commercial discussions.

3. Cookies and Website Usage Data

The website may use cookies, analytics tools, server logs, or similar technologies to understand how visitors use the site and to improve user experience.

These technologies may help JTENK understand:

• Which pages are visited most often
• How users navigate through the website
• What device types or browsers are being used
• How website performance and accessibility can be improved

Users may control cookie preferences through browser settings. Disabling certain cookies may affect some website functionality.

4. Sharing of Information

JTENK does not sell personal information to third parties for unrelated marketing purposes. Information may, however, be shared when reasonably necessary for legitimate business operations.

Examples may include sharing information with:

• Internal staff or authorized representatives handling enquiries and transactions
• Logistics, shipping, inspection, compliance, or service partners involved in a transaction
• Professional advisers, service providers, or technical website support partners
• Authorities, regulators, or legal processes where disclosure is required or appropriate

Any such sharing should be limited to what is reasonably necessary for business, operational, compliance, or legal purposes.

5. Data Retention

JTENK may retain submitted information for as long as reasonably necessary to fulfil enquiry handling, business communication, quotation follow-up, recordkeeping, legal obligations, dispute resolution, or operational needs.

Retention periods may vary depending on the type of information, the nature of the business relationship, and applicable administrative or legal considerations.

6. Data Security

JTENK aims to use reasonable administrative, technical, and organizational measures to protect business and personal information against unauthorized access, misuse, disclosure, or loss.

While no website, email channel, or data transmission method can be guaranteed as completely secure, JTENK takes privacy and security seriously and works to manage information responsibly.

7. Your Choices and Requests

Visitors or business contacts may contact JTENK to request reasonable assistance regarding information they have submitted, including:

• General privacy-related questions
• Requests to update or correct submitted information
• Requests related to communication preferences
• Requests for clarification about how enquiry data is being used

JTENK may request sufficient information to verify the request before acting on it.

8. Third-Party Links and External Websites

The JTENK website may contain links to third-party websites, services, payment providers, partner pages, or external resources. JTENK is not responsible for the privacy practices, content, or policies of third-party websites.

Users should review the privacy policies of any external websites they visit through links provided on this site.

9. Changes to This Privacy Policy

JTENK may update this Privacy Policy from time to time to reflect business changes, operational updates, legal considerations, or website improvements. Any updated version should be posted on this page.

Continued use of the website after changes are published may be treated as acceptance of the updated policy.

10. Contact Information

For privacy-related questions, general business communication, or requests relating to information submitted through the website, users may contact JTENK through the contact details below.